Category: staycation

Airbnb life: OMG my host cancelled my reservation at the last minute!

I. AM. STUNNED.!!!

Let me start off by saying, this post is not going to provide a lot of advice about what you should do if this should happen to you, because truthfully, I am still working out all of the details of the situation and I do not quite have the answers. This post is really me just venting, and letting you know about things that can happen when you are living life on the road.

So…here’s what happened.

LESS THAN 24 HOURS before I was set to check in to a home for a month, my boyfriend received a message from the host of the home. The message was for an alteration to the dates that we were to stay. Instead of checking in the next day and staying for a month stay, the host asked if we would accept his offer to check in TWO WEEKS FROM NOW for a two week stay, FOR $300 MORE than our month reservation!?!?!

WHAT. THE. ENTIRE. EFF!?!?!

A shorter stay for more money, and we can’t even check in on the day we NEED to check in!!??

Uhhh…no thank you!!

When the text came in, we were packing up and winding down at the home we were in, and making plans for our departure the next morning. But we had to change gears IMMEDIATELY and figure out 1) how do we get a refund and 2) where the eff are we gonna go in the morning????

My first thought was to see if we could stay put for a few more days. However staying at the home we were in at the time was not an option because another guest has already booked it.

We really did not have a lot of time to play around with and we needed to know what our options were IMMEDIATELY. Of course, in the day of on-line support and help bots, getting a human on the phone that could help was not the easiest thing to do. So my boyfriend worked on contacting airbnb and I got to work researching places we could check into the next day.

Though I don’t have any official advice for resolving these types of situations, here is what I did learn from the situation.

1) TRUST MY GUT – When we initially found this place, in our guts, we felt like something was off. The place didn’t have a TON of pics, but we felt like it was enough to make us feel comfortable with selecting it. The host also had kind of a distorted profile picture, which just kinda made us wonder why versus made us feel like it was a deal breaker. There weren’t any reviews, but hey, every home has to start with its first renter. And we had rented homes in the past that had little to no reviews because you get good deals as one of the first three renters for most homes. So that didn’t scare us off, but rather just made us prepare ourselves for a less-than-perfect stay. But here’s what made us question things a bit. Once our reservation was confirmed and we received the address, we googled it and realized it was an apartment versus a condo, so renting from a renter is really what made us apprehensive. I was actually surprised that this was permitted by airbnb but apparently it’s a new thing they started allowing. We feel like home owners and companies that use airbnb income as a primary income source have more to lose if our stay isn’t good or if they don’t live up to their end of the deal. Someone renting an apartment may not have the same type of personal or professional investment in the experience.

2) DO NOT CANCEL – Even once the host made it clear that his home would not be available for our stay, and even though we needed to release this reservation in order to make another reservation, we knew that THE HOST had to be the one to cancel in order for us to get our money back. And apparently he was dragging his feet on processing the cancellation. So unfortunately, we had to wait for airbnb to conclude their investigation into the situation (which took over 24 hours) in order for us to be refunded (which could take up to 15 days for the bank to fully process) and for my boyfriend to be able to book using his airbnb account for a reservation during the same period of time as the cancelled home.

3) BE CLEAR IN YOUR COMMUNICATION WITH THE HOST – Airbnb reviews the communication between guests and hosts. When the host sent us the altered reservation request, we made sure to clearly ask “IS YOUR HOME UNAVAILABLE FOR THE DAYS THAT WE HAVE RESERVED?”

4) MAKE SURE ALL COMMUNICATION STAYS WITHIN THE AIRBNB APPLICATION – This sort of goes without saying, but I’m going to say it anyway. In the event of any issues, this communication becomes your evidence. If it’s done outside the airbnb platform, it may be harder to prove your case.

5) HAVE A BACK-UP PLACE SELECTED – Each time we search for new places, we typically start off with a list and whittle it down based on all of the factors that are important to us (location, price, parking situation, safety factors, amenities, etc.). Once we make our final selection from that list, we typically don’t think anything else about the homes that we cut. But when something like this happens, it would be great to have that list as a starting point if we have to go back to the drawing board. We’ve already vetted or ruled out a lot of the homes, so we wouldn’t have to re-look at places we’ve already reviewed.

6) HAVE A NON-AIRBNB OPTION IN MIND – I have been relying solely on airbnb for my travels, and that is essentially the equivalent of putting all of my eggs in one basket. Though there are stipulations about where I can travel and work from, there are still some other non-airbnb options that I can consider, and I need to have those options on standby just in case. So doing research on other options will definitely be an action item for me in the upcoming weeks.

7) HAVE MORE THAN ONE METHOD OF CASH FLOW – This taught me that at any given moment, $3,000 can be locked up in airbnb shenannigans. Having some leeway with the purse strings will help to make these types of situations not be as dire as they could be.

8) AIRBNB DOES NOT HELP YOU FIND A PLACE IMMEDIATELY – So we had heard that airbnb has helped some travelers that have been caught up in situations where the host canceled last minute. We heard that airbnb will step in and find a place for you. IN OUR SITUATION, this was not the case. First of all, we needed a place THE. NEXT. DAY. which would have been Saturday morning. We had to be checked out the next morning and had a four hour drive ahead of us. By the time someone contacted us to help find a place, it was about 7pm Saturday night. I don’t know what they expected us to do if we were, say, stuck in an airport with no place to go, or traveling with a car full of kids expecting to pull into a home and get them fed and settled at check-in. We didn’t know whether we should drive the 4 hours to the city of the original home we were supposed to go to, or stay put, or head back to Maryland and beg relatives to let us couch surf. Instead we remained in limbo for 24 hours waiting for airbnb to conclude their investigation and advise us about next steps. It was only at that point that they then told us some other options for housing.

HOW DID THINGS END UP?

So the good news is that we were able to find a place for a week, and we checked into that place just fine. Airbnb finished their investigation, refunded our money, and gave us a $200 credit (with stipulations…ugh!). In addition, they assessed penalties against the host that cancelled. Once we got to the place we were able to book last minute, our first order of business was to find another home for the remaining three weeks that were part of our original reservation, and we think we found a nice place that we are looking forward to checking into. As of now, things have all worked out, but it was definitely a stressful couple of days. We definitely learned a few valuable lessons and realize we have a few things that we need to tweak, research, and be mindful of going forward.

Has anything like this ever happened to you? What happened and how was it resolved? I’d love to hear from you!

justamarylandgirl2 Comments

Oops I Broke Something: Airbnb Mishaps

Things happen.  We are all human.  And just as I accidentally break things in my own home from time to time, obviously things can happen in the Airbnb homes that I rent as well.  I do try to specifically and intentionally be extremely careful as an Airbnb guest, because I really do not want to have to spend money replacing things and I don’t want a bad rating. 

But…life happens.  Things get damaged, things get broken, it happens.

Luckily, so far, I haven’t broken or damaged anything major. And **fingers crossed** it stays that way.

So the question is—as a guest, what do you do if you break or damage something?

I actually find that the answer is really simple. 

Do as you’d want someone to do if they broke an item in your home.  In my opinion, that really only leaves three choices.

  1. Fix it.
  2. Replace it.
  3. Notify the host of the damage.

Or possibly a combination of all three.

Here are a couple of real-world examples from my Airbnb adventures of times when things got damaged, and how I handled them.

Fix it.  It was literally the first home on my adventure.  I hadn’t even checked in yet.  It was well after 10pm when I had pulled into the driveway, opened the trunk to my car, and out tumbled a bottle of red wine.  It hit the ground so hard and so fast.  The bottle shattered, and red wine went all over the driveway.  I wasn’t sure if it would stain the ground and I really didn’t want THIS to be my first impression in my first Airbnb home.  I was exhausted from a long day and long drive.  All I wanted to do was get inside, shower, and go to bed.  It was late and I couldn’t even see because it was dark, I hadn’t even opened the door to the home, and I was nervous that neighbors would think I was trying to break into a home that I didn’t belong in.  But I knew that I would feel horrible if on day 1, I stained the driveway.  Despite exhaustion, I searched.  In the dark I was able to find the hose, wash down the driveway, collect the glass, and get everything cleaned up.  WHEW!!!  All was fixed, and all was well.  And now I can check into the home and hit the sheets.

Replace it.  I will say this. I do feel like there are times that some hosts just leave old dishes they no longer want, for their guests to use.  Knowing that dishes are not clean, kinda rusty, or downright unusable, they still stick them in cabinets and drawers, so that they can check the box stating that they have a stocked kitchen.  Or it could be that previous guests jacked the dishes up and maybe the host hasn’t realized it. Whatever the case, it’s a little gross and kinda irritating.  But we make do.  We wash everything super well before we use them, and we line the dishes that we can with aluminum foil when we cook in them.  In one home, we used a well-worn baking sheet left by the host. We lined it with foil and cooked our dinner.  When we pulled the sheet out of the oven, it was burned too bad to continue to use.  The foil had burned through, and had welded itself onto the crud that was already on the baking sheet.  Though we didn’t feel like it was our fault, because the thing was crusty to begin with, we still opted to purchase a new set of cookie sheets.  We left one sheet at the home to replace the sheet that was no longer usable, and we kept one for our travels.  Though we didn’t feel like we should have felt obligated to replace it, we felt like it was easier to replace it without risking a misunderstanding that resulted in a bad rating from the host.  At the end of the day, it was $10 and it wouldn’t break us.

Notify the host.  At the home in Frederick, one day we looked and just realized the inside of the comforter had a huge rip.  We have NO idea how it got there.  We don’t know if it was there before we arrived and we just hadn’t noticed.  Or whether we damaged the comforter ourselves and just didn’t realize it.  We had a choice to make.  Ignore it entirely and pretend we didn’t see it, or notify the host.  I did what I would want someone to do if I were the host and they were staying at my home.  We contacted the host and explained what we noticed. We asked if he preferred that we pay for it or buy another comforter to replace it.  We realize that an Airbnb home is not the Marriott.  The hosts aren’t sitting around with clean replacement bed linens just waiting to be called into service.  I knew there was a chance that the host had potential guests lined up to move in immediately after I checked out, and they may not have had time to search for a new set before new guests arrived.  I didn’t want to put them into a situation where they were unprepared for incoming guests.  I also didn’t want them to sacrifice their rating by providing (unbeknownst to them) torn linens to guests.  Ultimately, I sent the host a note and asked if they wanted us to reimburse them for the comforter, or if they preferred that we go out and buy a replacement comforter set.  They asked that we replace it, and we did just that.  Was it our fault or our obligation to replace it?  I’m not really sure.  Should they have a line item in their budget that accounts for guest mishaps?  Yes, absolutely.  But at the end of the day, it wasn’t a huge deal to us.  My boyfriend and I split the cost, we found something comparable, and moved on with our lives. We felt this was the easiest way, even if the onus wasn’t necessarily on us to replace the comforter set.

If you rent an Airbnb, or another vacation home, keep in mind that things happen. Items get worn out, things break, things get damaged. Just be honest about it, and handle it the way you’d like others to handle it if it was your item that was torn, damaged, or broken.

Have you ever had a mishap at an Airbnb? What did you do about it? If you’re a host, how would you like a guest to handle an incident in your home?

I’d love to hear your thoughts.

justamarylandgirl

Simple Amenities That Airbnb Guests Appreciate

[DISCLAIMER: Some links in this post contain affiliate links. This means I get a commission if you purchase the product through my link at no extra cost to you. As an Amazon Affiliate I earn from qualifying purchases.]

When I embarked on the Airbnb life, there were so many things to consider.  Trying to plan for multiple what-if scenarios and the wide array of weather possibilities, it is super easy to fill up suitcases before you even blink an eye. 

But I only had one car, and I had no option but to fit everything I’d need into that one car.  From clothing to medications, to electronics to home conveniences, the car filled up super quick!  At some point I had to put my foot down.  I had to realize that I may just have to do without some items, or I may have to buy them as I go.  Or if I’m lucky, my host may actually have some of the things I’ve left behind.

I realize that a lot goes into making an Airbnb home aesthetically pleasing, and having numerous odds and ends may detract from a host’s efforts to keep things simple and clutter-free.  I completely get that. 

But if there are ways to add a few of these items to your space without sacrificing your look, please give it some thought.  You may not realize how handy these items are to Airbnb guests, especially the long-term ones, but I promise you, the perfect small gesture makes such a big difference.

I also realize you don’t want to break the bank with random knick-knacks and unnecessary items. The good news is that some of these items can be picked up on trip to your local dollar store or Walmart. Or even easier, some can be purchased with a quick click on Amazon, and then tucked away in your home pretty easily.

Here’s my list of simple amenities that add value to my stay as a long-term Airbnb guest, and I’ll link to a few things as well:

KITCHEN

  • Oven mitts: Cute and clean, not dingy and old.
  • Dish towels: I’m all about reusing and reducing, so going through paper towel after paper towel is annoying to me.
  • Toaster: Basic is good, no need to get fancy. Just something that I can toast a bagel or waffle in.
  • Chip clips: This is such an overlooked necessity. I like sealing everything that I open.
  • Olive oil: I’ve been carrying my own but it’s nice if there’s some in the house in case I run out.
  • Paper towel holder: It’s perfectly fine to set the towels on the counter, but a holder is great to have.
  • Dish soap dispenser: Makes washing dishes so much more convenient.
  • Dish drying rack: Some people prefer to wash dishes in between dishwasher loads, so a rack helps.
  • Full set of silverware: Two sets are even better. It takes a while to fill up a dishwasher load, so going through four spoons happens pretty quickly.
  • Cooking utensils: Nothing fancy, just a spatula, large spoon, and wooden spoon. Long term visitors will likely cook a meal or two.
  • Pots and pans: Clean and usable (ie., non-crusty). I am begging you, please do not just leave your crustiest dishware that you know is well past its lifespan for your guests to use. Opt for an inexpensive set of a couple of pots and pans. I’d rather it be cheap than crusty.
  • Cookie sheets: These have been the unsung hero of my airbnb stays. You don’t realize how many things get reheated in the oven until you don’t have a cookie sheet.
  • Cutting boards: Otherwise people may opt to cut directly onto your counter…and you may not want that. Cutting boards will help. And if it’s a set that has a different board for meat, veggie, etc…even better!
  • Mat for the kitchen: Drips happen. It’s nice to have a floor mat by the sink.
  • Tea kettle: I boil water every day for some reason or another. Though pots do the trick, I love not having to watch the pot while I wait for my water to boil…the whistle gets my attention just perfectly.
  • Counter spray: I love Method which is good for pets and children, but whatever works best for you is perfect.

BATHROOM

  • Qtips and cotton balls: Always a good bathroom staple
  • Sewing kit: When I purchased pants and they had a hole in them, I was so happy to see a needle and thread in my host’s bathroom.
  • Hand lotion: Hotel samples or a small bottle next to each sink is wonderful!
  • Hair dryer: This is a pain to lug around, so it’s so convenient if there is one in the home
  • Disinfectant wipes/cleaning spray: It’s nice to have a few handy for guests.

BEDROOM/LIVING ROOM

  • Full length mirror: I like knowing how I look from head to toe. What if my shoes look stupid?? I need to know! This is definitely something you could get inexpensively from your local Walmart or Target.
  • Extension cords: Everything in our lives requires a plug, and wall sockets just aren’t enough.
  • Chargers/wall adapters: A little help with the effort of staying powered up is so appreciated.
  • Hangers: A walk-in closet means nothing without hangers and they are so bulky for travelers.
  • Lamps: There’s something nice about soft lighting. Sometmes overhead lights can be a bit harsh and it’s nice to have options.
  • Tissues/Kleenex: Just toss a box on the nightstand, perfect!
  • Ironing board: A small dorm sized one is fine.
  • Hamper/laundry basket: As a long-term guest, having a place to put dirty laundry is really nice to have.
  • Extra blankets/comforters: For the couch or to layer up onto the bed, definitely a thoughtful touch.
  • Rug: If you have hardwood, a landing pad for your feet is really nice when you hop out of bed.

BONUS ITEMS (Not necessary, but definitely nice to have)

  • A second tv: Definitely not a must, but certainly nice when multiple people are staying long-term.
  • Dressers: Long-term guests will want to unpack. Having designated spaces for clothes is really helpful.
  • Nightstands: You don’t appreciate them until you don’t have them, that’s for sure. A bedside space for your gadgets and medications is helpful.
  • Desk: Because I’m full-time teleworking on the road, it’s so nice to have a designated space for those times that I want to sit at a desk, particularly when I am on web meetings and such.
  • Blender: It is totally not necessary to have a vitamix or some kind of super expensive appliance, a blender of any sort would be nice to have on standby for long term guests. Not every guest will use it, but for the ones that will, they will appreciate that it’s there.

I do not expect every house to have EVERY item. I realize that a lot of these may not even be feasible due to space constraints. And trust me, your guests realize that as well. I also know that running an airbnb can be costly, exhausting, and sometimes less-important things have to go by the wayside. I know that every experience is unique in its own way, and whether you have a sewing kit or not will not sway a guest’s opinion one way or another. Please use these lists however you see fit.

justamarylandgirl

My DC Staycation

DC trip 2 (4)I love a local getaway, or as some call it, a staycation.  I’m the queen of renting a hotel room, and acting like I’m on a legit vacation, regardless of whether I caught a plane or took a 20 minute car ride to get there.  Mentally escaping my day-to-day routine does not necessarily require taking leave from work or taking a flight.  So for Valentine’s day, my boyfriend and I decided to do an over-nighter in DC this past weekend.

I worked in DC for over 20 years, but that feels like a million years ago.  I’m no longer working in the nation’s capital, and now that I’m co-habitating, I live over an hour away from the city.  So going back to DC felt like a chance to revisit my old stomping grounds and it was also an opportunity to see what’s new since I was last there.

I don’t like to rip and run on vacation…or staycation.  My requirements for a trip or a staycation to be successful are pretty easily attainable.  I like to find a nice bar and a place to listen to music, I like a few nice photo opps, and maybe a cute store to buy a trinket.  If I can do those things, that’s a staycation well-done, in my world at least.

Staying one night in DC is hardly enough time to explore all of the new areas, such as the Wharf or Center City.  It really didn’t give us time to visit monuments or check out museums.  So what the heck did we do???

So here’s what I did.  I reserved a cute hotel for a rate that I thought was reasonable, packed my bags, and showed up there.  That’s about all the up-front planning that I did.  My thought was…there are bars and restaurants and cool spots throughout the whole city.  Once I get to the hotel, we can walk a few blocks and see what pulls us in.  Did that idea work?  Sorta.  Here’s how the overnighter played out.

Arrived at hotel:  Traffic from Baltimore County into DC made me realize that I don’t miss working in the city.  I chose the Kimpton Hotel Rouge in Dupont.  Kimpton hotels are always nice, and this one had saucy red lacquer and leather decor that felt very Valentine-y.  So I was super excited.  The rate was ok ($128), but there were so many additional fees that it irked me.  $19 taxes, $25 amenity fee, and $4 amenity fee tax…even the fees have their own taxes…what???  I was also concerned about the parking.  The hotel offered valet for $47—UGH! —plus $9 parking tax (are you kidding me!?!).  There were no garages in the near vicinity that proved to be a better deal.  And the only thing worse than DC street parking is DC street parking overnight.  The confusing signage just made my nerves bad.  So we opted for the valet.  This worked well convenience-wise,  but the price was steep and the tax on the steep price was just irritating.  This is definitely one part of being in the city that I do not miss at all.

Found a great restaurant:  After eenie-meenie-miney-moe to figure out which direction to head…we opted to walk towards Dupont Circle in search of a place for lunch.  After reading a few menus, we decided on a place called Magnolia Kitchen & Bar.  Affordable prices, a nice drink menu, and chic decor appealed to all of our senses.  Add an attentive staff, a perfect playlist and great food, and we loved this place.  I even pulled the manager aside and told him as much.

Stumbled into a beer garden:  OK, this was a complete accident.  While walking back to the hotel, I had to use the bathroom super, super bad.  I saw a bouncer and an open door and decided this was a good place to find a restroom.  We hiked a million stairs to the roof and found the PACKED Sauf Haus Bier Hall, where we were pretty certain we were the oldest people in the place.  After standing in line at the bathroom, we actually decided to stay for a drink.  Despite the fact that I HATE packed places and that it felt like I was at a frat house day party, we actually had a blast.  One drink transitioned into a dance…and then another drink and more dancing.  The dj was clearly more our age because I swear every song took me back to either high school or college.

Had free happy hour at the hotel:  We pulled ourselves out of the beer hall and headed back to the hotel for their free happy hour.  The selection wasn’t extensive, but we enjoyed a few glasses of free wine, and that was perfect for us.  They also had a hot cider with bourbon.  What more can you ask for for free??

Went to U Street for live music and dinner:  This is where the decision to wing it fell apart.  My coworker recommended Jojo DC, and raved about the food and live music, so this was one place I knew I would try on our trip.  And this was the one thing that didn’t quite pan out.  It didn’t occur to me to make a reservation, and since we went relatively early in the evening, I figured we’d have no issues with getting a table.  WRONG…so wrong.  It was standing room only at the bar, and none of the smart people who made reservations flaked.  So we never got a table and eventually left.

Had brunch before we left:  We did quite a bit of drinking on Saturday, so naturally the first thing on our minds on Sunday was food.  We decided to go to Commissary DC, which was only a few blocks away.  But I learned from my lesson the previous night, and this time I called to make a brunch reservation.  Good thing, because it was packed when we got there, and there was a long wait without a reservation.  The food was delicious!  The staff worked as a perfect team, and the ambiance was perfect and eclectic.

Even with the things that didn’t pan out, we had a great time.  Lots of laughs and dancing and snuggles…it made for a great V-day date and we’d probably do it the exact same way the next time.

tata for now -m- (2)

justamarylandgirl